The aim of Drools (or any other Business Rules Engine) is to get knowledge out of business user's heads and into a format where it can be copied , edited and peer reviewed , then run 24/7. Ideally, business users should be able to write these rules directly (a) to save time and (b) to reduce errors caused by a 3rd party having to to 'translate' these rules into code. And it saves you (as a technical person) from having to code them yourself.
Because it uses the Google Web Toolkit (GWT) , even though it is a web application (i.e. zero install on client machines) it behaves and performs as fast as a desktop one. And unlike some other (Commercial) Rules Engines, it's free to Download and use (under the Apache licence) from the JBoss site.And now there is a guide for business users available online. Shortly to be integrated into the existing Drools (technical) documentation a preview of the JBoss Drools BRMS guide is now available.